Unable to preview messages created in Content Studio for Venus Control Suite (VCS), Graphics card compatibility issue.

Symptoms

  • Unable to preview messages created in Content Studio for Venus Control Suite (VCS).
  • Content Studio window is blank.

Environment

  • Venus Control Suite (VCS)
  • Content Studio (Venus Client)

Cause

  • Computers graphics card compatibility issue.

Resolution

  • Update graphics card driver to the latest version or get customers IT department involved to resolve the issue.

Work Around

  • Install Content Studio (Venus Client) on a different computer.

KB ID: DD3581080


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