Outdoor Message Center, no communication through fiber Ethernet, outdoor media converter not powered

​​​Symptoms

  • Unable to communicate to display through fiber Ethernet converters.

Environment

  • Fiber-Ethernet Communication​
  • Galaxy
  • GalaxyPro

Cause

  • Input voltage port on media converter is too loose.​
    • ​​Female DC barrel connection on media converter is physically too large for the the male end to fit securely.​

Resolution

  • Replace media converter.

Work Around

  • Reseat and secure power cable.

KB ID: DD3562508


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