Cannot connect to Galaxy display in M2Config; able to ping

Symptoms

  • Able to ping a Galaxy display, but are unable to connect using M2 Config even though Venus 1500 connected.
    • Able to auto detect the display through Venus 1500
  • Able to ping the display, but are unable to connect using Venus 1500 even though M2 Config connected.
    • When checking authentication in Venus 1500, window pops up with "Connect Failed".
  • Display MAC address shows in Arp.

Environment

  • Galaxy display with M2/M3 controller
  • Venus 1500 v3 and v4
  • M2Config

Cause

  • Only one device or software is able to connect to the display at any given time.
    • Venus is connected to the display at the same time M2Config is trying to communicate with the display.
    • M2 is connected to the display at the same time that Venus 1500 is attempting to connect with the display.
    • Another computer is already connected to the display, while the second computer is trying to connect.

Resolution

  • Close out of the software that is currently connected to the display so that you can connect with the software you want to use.
    • May involve finding the second computer that is already connected to the display if multiple computers are used.

KB ID: DD3540347


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