Unable to communicate, D-Link disabled, IT has security set to disable all USB devices attached

Symptoms

  • Unable to communicate with the display.
  • D-Link shows "Disabled" in Network Interface Card (NIC) settings. Not able to Enable connection.

Environment

  • Galaxy Message Center
  • D-Link USB to Ethernet Adapter

Cause

  • Computer security is set to disable any USB device connected to the computer.

Resolution

  • Contact your IT department to have an exception made in the security to allow the D-Link to remain Enabled. 

KB ID: DD3538289


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