Daktronics

Unable to connect to remote display, "The content type text/html of the response message does not match the content type..." error in Venus 1500

Potential Symptoms

  • Receiving the following message from Venus 1500 "Configured the display on my Venus 1500 and getting the following alert: The content type/html of the response message does not match the content type of the binding (text/xml;charset=utf-8). If using a customer encoder, be sure that the ISContentTypeSupported method is implemented properly. Further actions is needed."
    venus alert further action.JPG 

    Environment

    • GPR
    • GPC
    • Venus 1500

    Cause

    • Firewall on network that computer running Venus 1500 is on is blocking traffic to the signs IP on port 4500.

    Resolution

    • Have customer contact their IT/Networking personnel to allow port 4500 traffic.

    Work Around

    1. Open a web browser on the computer running Venus 1500 and navigate to the signs IP on port 4500.
      • Example: http://xx.xx.xx.xx:4500
    2. Under Actions click "Continue", verify that Venus is connecting to the display.
      ip4500.jpg
       

    KB ID: DD3531349

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