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Troubleshooting Galaxy: Desired Content Not Playing

Environment

  • (Product Family) Galaxy, Galaxy Pro
  • (Products) GS6, GC6, GP4, GPC, AF-3500, AF-3550, AF-3400, AF-3200, AF-3220
  • (Component)
  • (Control System) Venus Control Suite (VCS)

Troubleshooting Steps

  1. Is the display blank?
    • If Yes, proceed to Step 2.
    • If No, skip ahead to Step 4
  2. Are both sides/entire display face blank?
    • If Yes, proceed to Step 3.
    • If No, power cycle display as per DD3511944. If issue persists, contact Daktronics for troubleshooting assistance/Service Call.
  3. Is there a heartbeat?
    • If Yes, skip ahead to Step 6.
    • If No, turn on or reset breaker as per DD3511944. If issue persists, skip ahead to Step 6.
  4. Is display partially blank?
    • If Yes, power cycle display as per DD3511944. If issue persists, contact Daktronics for troubleshooting assistance/Service Call.
    • If No, proceed to Step 5.
  5. Is content legible?
    • If Yes, proceed to Step 6.
    • If No, contact Daktronics for troubleshooting assistance/Service Call.
  6. Is the display red in VCS?

KB ID: DD3506159


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