When trying to log into Venus Control Suite, only seeing a gray box with "Loading..."

Symptoms

  • When trying to log into VCS, only seeing a gray box with "Loading..." present in Internet Explorer or another browser.
  • When trying to access from another browser, may be able to log in with no issues.

 

Environment

  • Venus Control Suite (VCS)
  • Internet Explorer (Any version lower than v11.0)
  • Mozilla Firefox (Any version lower than v36.0)
  • Google Chrome (Any version lower than v43.0)
  • Apple Safari (Any version lower than v8.0)
  • AOL Explorer (All versions)

Cause

  • Web browser version is too old to be compatible with Venus Control Suite.

Resolution

KB ID: DD3365443


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