"Communication Error!" in Venus Control Suite, Network blocking communication to venus.daktronics.com

​Symptoms

  • DMP, VIP or M-Series Hardware bridge (Bridge)  show Offline in Venus Control Suite Dashboard.
  • "Communication Error!" appearing in the VCS dashboard.

Environment

  • Galaxy, Galaxy Pro or GS6
  • Venus Control Suite (VCS)
  • M-Series Hardware Bridge
  • Network Equipment
  • Ethernet

Cause

  • Network blocking communication to venus.​daktronics.com

Resolution

  • Network will need to allow communication to venus.daktronics.com, reference VENUS CONTROL SUITE SECURITY, DD3200777 for details on required ports & security related questions.
    • Work with a Network IT Specialist to make the above changes to the network.

KB ID: DD3360275


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