Display with new DMP is blank, players offline. Players unassociated.

Symptoms

  • Display is blank with heartbeat after replacing the controller (DMP).
  • Venus Control Suite (VCS) shows communication error with both DMP and VIP showing offline.

Environment

  • GS6
  • DMP-8050

Cause

  • Old DMP and VIP are still associated to the display.

Resolution

  • Call Daktronics helpdesk at 1-800-Daktronics and work with a technician to have the old DMP removed from Venus Control Suite (VCS) and to associate the new DMP and VIP to the display.    

KB ID: DD3553880


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