Galaxy, Unable to connect to the display, Failed cable from modem to controller

Symptoms

  • No communications to display from the control computer, but modem located in display answers when modem phone number is called.

Environment

  • Galaxy display
  • Modem
  • Venus 1500 Version 3, Version 4

Cause

  • Faulty straight through Ethernet cable that connects between RS232 In (J3) on the controller to (J6) on the modem.

Resolution

  • Replace the faulty straight through Ethernet cable.

KB ID: DD3488555


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