GS6 the DMP or VIP is showing offline but the other is online in Venus Control Suite, power cycle display

Symptoms

  • DMP or VIP is showing offline in Venus Control Suite (VCS) but the other one is online.
  • Communication error for GS6 in Venus Control Suite.
  • GUID not showing up when trying to associate either the VIP or DMP.

Environment

  • GS6
  • DMP-8050
  • DMP-5050
  • VCS

Cause

  • Communication lock up.

Resolution

  • Power cycle the display, either by resetting from VCS, or flipping the breaker (make sure to leave off for 45+ seconds before turning back on).

KB ID: DD3457949


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