Hardware Address Shows OFF During Boot Sequence on Galaxy

Symptoms

  • Can connect to controller in M2Config, but not in Venus 1500.
  • Boot sequence on display shows HW:(OFF).

Environment

  • Galaxy

Cause

  • Unknown, but may be related to failure of address dial componentry.

Resolution

  1. Power down controller, and change address dials to a different hardware address.
    • Boot-up controller and note as to whether or not a different hardware address is now reflected.
    • If not, power down controller, and slowly rotate both of the address dials several times, before rebooting to see if dials were not correctly positioned.
  2. If the above steps do not work, replace controller.

KB ID: DD3402599


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.