Unable to open Venus Control Suite webpage, Page may spin on loading or error out, Unsupported browser

Symptoms

  • Seeing a "Page cannot be displayed" error or blank browser session when attempting to open venus.daktronics.com.
  • After installing Venus Control Suite (VCS) and entering credentials into log in screen, loading screen spins and will not permit access.
  • Upon first time login, after typing in new password, confirming new password, and then clicking on save, nothing happens.

VCSLCLLoading.jpg

Environment

  • Venus Prime
  • Venus Pro
  • Venus Elite

Cause

  • Using an unsupported or outdated version of a web browser.

Resolution

Work Around

  • Download the latest version of an alternate supported web browser.

KB ID: DD3401120


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