Venus is showing VIP is offline, Network is not assigning the display any DNS servers

Potential Symptoms

  • GS6 may be playing content, but Venus Control Suite (VCS) shows DMP as 1 of 1 online and VIP as 0 of 1 online.
  • VIP or DMP show offline.
    • May be both offline, or may only be one or the other offline.
  • VIP is configured for DHCP.
  • DNS servers are showing as "obtain an IP address automatically."
  • On the Dashboard, network shows the IP information but DNS servers are blank.
  • VIP and/or DMP will frequently switch between online and offline.

Environment

  • Product Family: Message Displays
  • Product: GS6/GC6, DB-5000, DB-6000, DB-6400, DMP-8000, DMP-5000, DMP-8065, DMP-8050, DMP-5050, VIP-5060, VIP-5050
  • Component: DNS (Domain Name Server) address
  • Control System: Venus Control Suite (VCS)

Cause

  • Network is not properly assigning the display any working DNS servers.
    • The network may be assigning the display 3 DNS addresses, or the third is there as a "loopback" address.

Resolution

  • Resolve issue with network not being able to assign DNS servers or perform work around below.
    • When the network assigns a third DNS address, or loopback address, this may confuse the VIP, and therefore the DNS's will remain blank.

For Temporary Operation

  1. Go to the VIP or DMP web configuration and set DNS Servers to static IP address.
    • If using a public DNS Server(Example: DNS 1 = 8.8.8.8, DNS 2 = 8.8.4.4), the network will need to allow UDP traffic on port 53 as well.
  2. Send configuration.

KB ID: DD3382551


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