Content Studio presentations (text, images, or animations) are not playing from Venus Control Suite (VCS), animated content is turned off within VCS

Symptoms

  • Presentations made with Content Studio or Web Compositor and scheduled within VCS are not playing on the display for animated content.
  • Content does not show on Dashboard preview when scheduled to play.
  • Content created in Web Compositor with multiple slides or with custom duration wont play and gives an alert: "Presentations with a duration or videos will only play on Displays that allow Animated Content."
  • 884076_11-18-2016 11-33-16 AM.png

Environment

  • Venus Control Suite (VCS)
  • GS6

Cause

  • Animated Content turned off in VCS but is required to be turned on for presentations to play.

Resolution

  • Turn on Animated Content in VCS.
    1. Click on the "Displays" tab on the left-hand menu in VCS.
    2. Select the appropriate display.
    3. Click on the "Scheduling" tab in the display menu on the left.
    4. Under "Animated Content," select "On."
    5. Click the "Save" button up top.

AnimatedContent.jpg 

KB ID: DD3350997


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