VCS; Content Studio will not launch, Antivirus software is blocking Daktronics Venus Client

Symptoms

  • Unable to open Content Studio through VCS.
  • When trying to launch Content Studio through VCS, it just sits there. No errors.
  • VenusClientSetup.exe was installed properly, but was scanned by antivirus upon installation.
  • Shortly after Content Studio installation content studio may be openable but eventually it will stop launching or will prematurely close out and will not be able to be launched again.

Environment

  • Venus Control Suite (VCS)
  • Content Studio (Daktronics Venus Client)
  • Avast Antivirus
  • Panda Antivirus
  • Super Shield Antivirus
  • Windows 7 & up

Cause

  • Antivirus is blocking Daktronics Venus Client.

Resolution

  1. Create an exception in antivirus for the Daktronics programs folder located at C:\Program Files (x86)\Daktronics.
  2. Run a repair on "Daktronics Venus Client" located in Control Panel\Programs and Features.
  3. Ensure Content Studio launches properly through Venus Control Suite.

KB ID: DD3336094


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