No communication to Venus Control Suite. Server address not set.

Potential ​Symptoms

  • After being set to a static IP address, the GS6 display is not reporting to Venus Control Suite (VCS).
  • Video Image Processor (VIP) is showing off line in VCS; however, Digital Media Player (DMP) is showing online.
  • Yellow exclamation point showing in dashboard.

Environment

  • Product Family: Message Displays, Billboards
  • Product: GS6, DB-6400
  • Component: M-bridge, DMP-8065, VIP-5065, VIP-5050
  • Control System: Venus Control Suite

Cause

  • When the VIP was set to a static IP address, no DNS server address was set up.

Resolution

  • Set up the primary and secondary DNS servers on the VIP network configuration.

KB ID: DD3303424


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