Freeform Support

Support Alert
Freeform products are mountable LED elements that attach to building structures, logo designs, audio speakers, windows and other existing structures to create large scale video displays or custom shapes. These displays can show full color and video, and can be scheduled or controlled live. Used in sports at all levels and high end retail applications. Use the tabs below to find help operating your system, fixing an issue and maintaining your display.

I Need Help With:

Operating My Display Icon

Operating My System




Show Control System Control SystemShow Control System
Venus Control Suite Control SuiteVenus Control Suite

Fixing Issues Icon

Fixing an Issue

Maintaining My Display Icon

Maintaining My Display


Find Help With A Specific Product Control SystemShow Control System Control SuiteVenus Control Suite

Request Service

Non-Urgent Service Requests

Use the Daktronics MySupport Portal to:

  • Create a new service case
  • View open service cases
  • Check order and shipping status
  • Verify account information
MySupportAccess MySupport

If you do not have a MySupport account, you can also use our service request form.

Sign Companies that don't have MySupport accounts can submit requests here.

Urgent Service Requests

The fastest way to contact customer support is to call us. To help expedite your call:

  • Have your case number available if one has been assigned to you.

  • If you require technical assistance to trouble-shoot your system, please call from where the equipment is located and have everything connected and powered up.

United States & Canada 1-800-325-8766

Outside the USA & Canada +1-605-697-4000