Get Windows Update error 0x80092004.

Potential Symptoms

  • Get Windows Update error 0x80092004 when running Windows Update.

Environment

  • Product Family: Control SystemSoftware
  • Product: Show Control
  • Component: Windows Update
  • Control System:

Cause

  • Microsoft changed the signing of update packages for Windows 7 and Windows Server 2008 R2 devices on the August 2019 Patch Day for the first time. The company signs packages only with SHA-2 since August 2019; it signed them with SHA-1 and SHA-2 previously but decided to drop SHA-1 because of known weaknesses.

Resolution

  • Two updates need to be installed on Windows 7 and Windows Server 2008 R2 systems so that SHA-2 signed updates are installed correctly:

    • KB4474419 -- SHA-2 code signing support update for Windows Server 2008 R2, Windows 7, and Windows Server 2008: August 13, 2019
    • KB4490628 -- Servicing stack update for Windows 7 SP1 and Windows Server 2008 R2 SP1: March 12, 2019

    If one of these is not installed, SHA-2 signed updates won't be accepted and the error is thrown instead.

KB ID: DD4634605


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