Content with multiple layouts are not entirely playing on the sign, Outdated firmware

Potential Symptoms

  • Content with multiple layouts only plays the first layout of the group.
  • Scrolling messages don't completely play to the end before next presentation starts.
  • Words overlap each other.

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component: DMP-8000
  • Control System: Venus Control Suite

Cause

  • Outdated DMP firmware (8.11.0.28).

Resolution

  • Update DMP firmware to latest version.

KB ID: DD4612492


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