Communication failure to Billboard, Site using multiple WAN addresses

Potential Symptoms

  • VIP in communication failure.
  • Unable to remote access display.
  • Can connect to display from local network.

Environment

  • Product Family: Billboards
  • Products:
  • Components: RV042, Meraki Z1, Meraki Z3
  • Control Systems: Venus Control Suite (VCS)

Cause

  • Site is using a unique configuration that multiple WAN addresses are being provided by the ISP.  

Resolution

  •  The address reserved for the display has an issue that must be resolved at the ISP/Modem level.

 

KB ID: DD4583884


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