DMP-8000 player window crashes when changing or adding content to a Display Studio button

Potential Symptoms

  • DMP-8000 player window crashes when changing or adding content to a Display Studio button.
  • No errors in Event Viewer.
  • Content folder has content that is showing 0KB size.

Environment

  • Product Family: Control Systems
  • Product: DMP-8000
  • Component: Player Window
  • Control System: Show Control

Cause

  • Corrupted content in content folder.

Resolution

  • Remove corrupt content from content folder on DMP-8000.

KB ID: DD4302916


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