Gap between lines of text on display larger than it should be, more than one line of text per text box

Potential Symptoms



The gap between the lines is larger than it should be even though:

  • Venus 1500 and the display are configured correctly.
  • Venus 1500 is at the most recent version.
  • The firmware on the display is at the most recent version.
  • The display has been defragmented.
  • The display has been cleared of messages and reset. Then had messages re-published.
  • The messages themselves have no formatting errors or extra returns or spaces in the writing.
  • None of the writing is bold.


  • Product Family: Message Displays
  • Product: AF-3550
  • Component:
  • Control System: Venus 1500 V4, Content Studio


  • More than one line of text per text box.


  • Create a text box for each line of text and position where needed.
    • As in, instead of hitting enter within the text box to create a new line below the first one, create a whole new text box with that writing and position it below the first.
    • Be sure the dashed green lines around each text box do not overlap each other or extend beyond the yellow boundary.

KB ID: DD4285680

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