Gap between lines of text on display larger than it should be, more than one line of text per text box

Potential Symptoms

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The gap between the lines is larger than it should be even though:

  • Venus 1500 and the display are configured correctly.
  • Venus 1500 is at the most recent version.
  • The firmware on the display is at the most recent version.
  • The display has been defragmented.
  • The display has been cleared of messages and reset. Then had messages re-published.
  • The messages themselves have no formatting errors or extra returns or spaces in the writing.
  • None of the writing is bold.

Environment

  • Product Family: Message Displays
  • Product: AF-3550
  • Component:
  • Control System: Venus 1500 V4, Content Studio

Cause

  • More than one line of text per text box.

Resolution

  • Create a text box for each line of text and position where needed.
    • As in, instead of hitting enter within the text box to create a new line below the first one, create a whole new text box with that writing and position it below the first.
    • Be sure the dashed green lines around each text box do not overlap each other or extend beyond the yellow boundary.
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KB ID: DD4285680


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