Venus 1500 v4 Fails to Launch, Avast Cleanup Disabling Daktronics Services

Potential Symptoms

  • Launching Venus 1500 does not progress past the splash screen.
  • Splash screen will continually alternate between "Starting Nucleus Service" and "Starting Fusion Service"
  • Windows Services will show Fusion and/or Nucleus services as "Disabled"
  • Changing Fusion and/or Nucleus services startup property to "Automatic" will continually revert back to "Disabled"

Environment

  • Product Family: Software
  • Product:
  • Component: Avast Cleanup
  • Control System: Venus 1500

Cause

  • The "Performance Optimizer" of Avast Cleanup has been set to put Daktronics services to "sleep" (i.e disabled) when not being explicitly used.

Resolution

  • Right click on the Avast Cleanup icon in the system tray.
  • Select the performance optimizer tool.
  • Disable the "wake" option for Daktronics Nuclues and Fusion services.

KB ID: DD4238025


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