No communication through radios to display; Improper wiring at PoE for server radio

Potential Symptoms

  • No communication to the display.
    • Unable to PING display IP address.
    • Unable to connect in any software (i.e. M2config, Venus 1500, Venus Control Suite, Show Control)
  • Any port the opposite end of the Ethernet cable that connects to the PoE is connected to shows NO activity on the port (Switch/hub/computer Ethernet jack).
  • Depending on display model, may show "ETH: No Link" on boot up.

Environment

  • Product Family: Message Displays
  • Product: Galaxy, GalaxyPro, GPx, GS6, GT6
  • Component: PoE Ethernet connections
  • Control System: Venus 1500 v3 or v4, Venus Control Suite (VCS), Show Control (Display Studio)

Cause

  • Ethernet cable connections at PoE are reversed or back wards.

Resolution

KB ID: DD4195626


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