Unable to create data feed in Visiconn; URL too long

Potential Symptoms

  • Unable to create data feed in Visiconn. 
  • "Visiconn has detected a potential problem: "
  • This connection requires login information. Please supply a valid username and password.

Environment

  • Product Family: Digital Billboard
  • Product: Digital Billboard
  • Component:
  • Control System: Visiconn

Cause

  •    File path too long for Visiconn to accept and when copy/pasting the last characters are cut off.  Visiconn can only accept a URL of 250 characters.

Resolution

  •    Convert display to be controlled using Venus Control Suite.

For Temporary Operation

  • Use tinyurl.com to create a shortened URL for use when creating the data feed in Visiconn.

KB ID: DD4191178


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