Venus Control Suite controlled display is running content that is not in a playlist. Message is scheduled on the parent account.

Potential Symptoms

  • Display is running content that is not scheduled in a playlist on the account.
  • Display will re-download content that is not scheduled after clearing DMP memory.

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component:
  • Control System: Venus Control Suite

Cause

  • Message is scheduled on the parent account.

Resolution

  • Remove the message/playlist from the parent account.

KB ID: DD4178965


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