Unable to Associate a Device in Dak Hosted Venus Control Suite (VCS); Service Configuration Wrong

Potential Symptoms

  • Unable to locate the GUID in VCS when trying to associate the device.
  • The device is offline in VCS.
  • May be able to associate the DMP, but not the VIP (or vice versa).

Environment

  • Product: GS6, DB-6400
  • Component:
  • Control System: Venus Control Suite (VCS)

Cause

  • The host service address is incorrect, or missing from the Services Tab in the configuration.

Resolution

The process is similar on the DMP and VIP web dashboards.
  1. Click on the Configuration icon.
  2. Select Services.
  3. Click Add Client (VIP) or Add Server (DMP)
  4. Enter "venus.daktronics.com" in the Host field and ensure 443 is the Port.


VIP 12400 VIP.png

DMP
12400 DMP.png

KB ID: DD4168598


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