Unable to associate device in Dak Hosted Venus Control Suite (VCS), service configuration wrong

Potential Symptoms

  • Unable to locate the GUID in VCS when trying to associate the device.
  • Device is offline in VCS.
  • May be able to associate the DMP, but not the VIP. (or vice versa)

Environment

  • Product Family: Billboards, Message Displays
  • Product: GS6, DB-6400
  • Component: services
  • Control System: Venus Control Suite (VCS)

Cause

  • The host service address is incorrect, or missing from the Services Tab in the configuration.

Resolution

  • Please add the Venus Control Suite Host address ( venus.daktronics.com ) to the service tab (443).

KB ID: DD4168598


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