Display blank after updating from Visiconn to VCS, Sales Account has no end date populated.

Potential Symptoms

  • Display is blank with heartbeat in bottom right corner.
  • Current Message on Status tab of VLMS shows none.
  • Controller communicates with VCS and Visiconn but will not play messages.
  • Controller played messages fine prior to update but will not after converting to VCS.


  • Product Family: Billboard
  • Product: DB-2100
  • Component: Valocard
  • Control System: Visiconn to VCS Link. VCS using sales accounts.


  • Sales Account(s) in VCS do not have an End Date Populated, It's set to Never.


  • Populate an End Date into the sales account and save.


KB ID: DD4164935

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