Error in Out-of-Town when retrieving schedule, "Something went wrong while fetching the Input's data (HTTP 500)"

Potential Symptoms

  • Error pop up in Out-of-Town; "Something went wrong while fetching the Input's data (HTTP 500)"
    2019-03-21_11-39-01.png
  • Event Viewer showing error in Application>Daktronics for Baseball; "Data provider with id ee6947c3-061c-4c38-bd44-d4c8a041a5c7 could not be found."
    2019-03-21_11-16-31.png

Environment

  • Product Family: SoftwareSports ProductControl System
  • Product:
  • Component: Out-of-Town(OOT)
  • Control System: Venus Control Suite

Cause

  •    Proper installation procedures were not followed.

Resolution

  • Install latest Out of Town Service. - Version 19.4.2408.0 or later. 
  • Installer not run as administrator during initial installation.
  • Are Time Date is incorrect on PC.
  • Verify all Daktronics services have been started.
  • Windows updates need to be run.

For Temporary Operation

  • Run Installer as admin and repair Out-of-Town software.
  • Correct time and date and run Windows updates.

KB ID: DD4148199


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