Display blank, VIP input showing DVI 0x0 @ 0Hz; DMP output locked up

Potential Symptoms

  • The display is blank even though:
    • It's VIP is set to Active in Venus Control Suite.
    • The DMP and VIP are configured correctly.
  • "DVI - Source Not Available" may or may not appear in the VIP web configuration.
    • Input tile shows DVI 0x0; 0Hz.
  • There is a yellow triangle error symbol shown in the DMP web configuration in the Config menu just to the right of "Outputs" listed on the left, but the output configuration is still present.

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component: DMP-5050, DMP-5000 version 8.7.0.28, 8.7.0.19, 8.14.0.32
  • Control System: Venus Control Suite (VCS)

Cause

  • DMP output locked up.

Resolution

  1. Reset display from VCS or from DMP remote access to get content displaying on sign again.
  2. Update DMP firmware to current version.

KB ID: DD4139147


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