Display stuck in download state, cause unknown

Potential Symptoms

  • Venus Control Suite shows green download arrow stuck

Environment

  • Product Family: Message Display
  • Product: GS6
  • Component: DMP-8000
  • Control System: Venus Control Suite (VCS)

Cause

  • Unknown

Resolution

  • Unknown

For Temporary Operation

  • Review Playlist for any files that have a large file size.
  • Remove large file from playlist and publish to display.
  • Allow files to download to display.
  • Add large file back to playlist and publish again.

KB ID: DD4133942


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