Display stuck in download state, cause unknown

Potential Symptoms

  • Venus Control Suite shows green download arrow stuck

Environment

  • Product Family: Message Display
  • Product: GS6
  • Component: DMP-8000
  • Control System: Venus Control Suite (VCS)

Cause

  • Unknown

Resolution

  • Unknown

For Temporary Operation

  1. Review Playlist for any files that have a large file size.
  2. Remove large file from playlist and publish to display.
  3. Allow files to download to display.
  4. Add large file back to playlist and publish again.

KB ID: DD4133942


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.