Display stuck in download state, cause unknown

Potential Symptoms

  • Venus Control Suite shows green download arrow stuck


  • Product Family: Message Displays; Billboards
  • Product: GS6, DB-6000
  • Component: DMP-8000, DMP-8065.2
  • Control System: Venus Control Suite (VCS)


  • Unknown


  •    Reset Relay 2 through Smartlink.

For Temporary Operation

  1. Review Playlist for any files that have a large file size.
  2. Remove large file from playlist and publish to display.
  3. Allow files to download to display.
  4. Add large file back to playlist and publish again.

KB ID: DD4133942

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