Network Awareness shows display disconnected in Visiconn, Display no longer using Visiconn

Potential Symptoms

  • Red Display Disconnected error in Network awareness in Visiconn.
  • Unable to update or change content on display.

Environment

  • Product Family: Billboard
  • Product: DB-4200
  • Component: DMP-8000 version 8 or newer
  • Control System:

Cause

  • Display is no longer setup to use Visiconn as method of scheduling content.
  • Site has been converted to use Venus Control Suite.

Resolution

KB ID: DD4128593


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