NovaStar controlled display looks checkered or garbled after hardware changes

Potential Symptoms

  • Display was previously working as intended.  (know wiring was correct)
  • NovaStar controlled display looks checkered or garbled after hardware changes.
    Bucks NovaStar.gif

    Environment​

    • Product Family: Sender Box
    • Product: Nova MCTRL 600, Nova MCTRL 660, NovaStar VX4S, NovaStar brand sender box and receiver  cards
    • Components: NovaLCT-Mars
    • Control System: Gold family or NPP Control using transmit common/open protocol, includes but not limited to DVN-4003, J Series, U Series, Q Series

    Cause

    • A new sender box or receiver card was added and the config files were corrupt or not loaded properly.

    Resolution

    • Locate a base configuration file and load it.
    • The panel adjust may also need to be updated with the new config. 

    For Temporary Operation

    • users can download and import a config file from another card.  
    Note: Trying to pull/import system files from sender box to sender box can cause problems.  The system configuration can corrupt the receiver card configurations. 


    Related Resources

    How do I replace a NovaStar Sender Box? 

    Support Hub - Installing NovaStar Control System: connecting and configuring 

    KB ID: DD4007265


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