TF mixer does not communicate with the TIO or any Dante devices

Potential Symptoms

  • TF mixer does not communicate with the TIO or any Dante devices after updating firmware

Environment

  • Product Family: Audio
  • Product: SSR-300 or Custom audio
  • Component: TF1, TF3, TF5, TIO1608-D, TF-Rack
  • Control System: Audio

Cause

  • Firmware was only updated on one of the devices

Resolution

  • Before updating firmware, back up all devices settings.
  • When updating firmware, make sure to update firmware on all components: The TF mixer, the Dante card in the mixer, and the TIO1608-D

KB ID: DD3786269


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