Unable to connect to the GS6 display with Venus 1500, use Venus Control Suite (VCS).

Potential Symptoms

  • Unable to auto detect the display with Venus 1500 Display configuration
  • "Unable to connect to the display" or "connect failed" alert from Venus 1500 V3 or V4 software.

Environment

  • Product Family: Message Displays, Software
  • Product: GS6
  • Component: Venus 1500
  • Control System: Venus Control Suite

Cause

  • GS6 displays are not backwards compatible with Venus 1500 software.

Resolution

KB ID: DD3741159


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