Communication Error on ECCB user interface

Potential Symptoms

  • "Communication Error" appears on the user interface of ECCB. 
  • When entering eCCB Message Creation, getting:  "Error: Can't retrieve the message list" and "No Messages Found."
  • When creating a new message, getting:  "Bad Gateway."
  • IMG_20170712_150133.jpgIMG_20170712_150101.jpg

Environment

  • Product Family: Message Displays
  • Product: eCCB
  • Component: HAVANA Controller
  • Control System: eCCB User Interface

Cause

  • Unknown.

Resolution

  • Unknown.

For Temporary Operation

  • Unknown.

KB ID: DD3683012


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