Bottom of video content on a DMP getting cut off, Codec incompatibility.

Potential Symptoms

  • Bottom of video content is getting cut off on the display.
  • Content previews fine in content studio, but when viewing content from the VNC monitor window, content is cut off.
  • Content is cut off on different video types.  Example: AVI and MP4.


  • Product Family: Message Displays
  • Product: GP4
  • Component: DMP-8065
  • Control System: Content Studio


  • Suspect a codec conflict/incompatibility.


  • When importing the video in content studio, change the compression drop down box from "Compressed High Quality" to "Uncompressed".


KB ID: DD3674978

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