Controller lock ups and unable to clear memory; Controller memory issue

Potential Symptoms

  • Content files still exist on M3 controller after clearing memory and resetting display.
  • Content files still exist on M3 controller after manually deleting them in M2 Config.
  • Controller will not save any configuration settings that are sent to it.
  • Display experiencing content freezing or locking up.

Environment

  • Product Family: Message Displays
  • Product: Galaxy 3500/3550
  • Component: Memory
  • Control System:

Cause

  • Unknown. Suspect memory card corruption.

Resolution

  • Replace controller.

KB ID: DD3589473


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