Troubleshooting VP-6000 Processor: Display is Purple

Environment

  • Product Family: 6000 series processors with no UX
  • Products: VP-6000
  • Component:
  • Control System: Venus Control Suite (VCS), third-party source.

Resolution

  1. Play JavaScripts triggers. Refer to How do I manually trigger VP-6000 looks and video sources without Display Studio, DD3475966 for instruction on playing triggers manually.
  2. Check to see if the expected commands were sent by using the command: journalctl -e in PuttY interface. Please reference How do I view diagnostics for scripting and triggers in a VP-6000 or DI-6000?, DD3436261. For example, if commands showing "PIP_DMP", "Fullscreen" or similiar, is the script set up to display the same ?  Looking in the journal will show you if that script triggered correctly.
    • If expected commands were sent and issue persists, escalate to Service Engineering
    • If expected commands were not sent, correct scripts as needed and resend commands. If issue persists, escalate to Service Engineering.
  3. Check to ensure you have the correct look package. If a wrong or out of date look package is being used, there will be JavaScript errors when looking in the journal.  Refer to How do I edit the VP-6000 look packages?, DD3443755 for package location and instruction.
    • If you have the correct look package and issue persists, escalate to Service Engineering.
    • If you have the incorrect look package, load the correct look package. If issue persists, escalate to Service Engineering.

KB ID: DD3584160


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