Venus Control Suite, Sign is playing the same message every other message when it should not be

​​​​Symptoms

  • Sign is playing the same message every other message when it should not be.

Environment​

  • Venus Control Suite

Cause

  • Playlists configured improperly:
    • One or more playlist's Playlist Mode is set to Play One File.
    • User added message that is playing multiple times to each playlist.​
      4c259dd46baada798128bd6de78d1acc.png​

Resolution

  1. Set Playlist Mode to Play All Files.​
  2. Ensure playlist is configured properly and there are not duplicates or the same message in multiple playlists.​

KB ID: DD3575598

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