Display with new DMP is blank, DMP and VIP offline; Controller not associated to the display.

Potential Symptoms

  • Display is blank with heartbeat after replacing the controller (DMP).
  • Venus Control Suite (VCS) shows communication error with both DMP and VIP showing offline.
  • New GUIDs are not associated in VCS yet.

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component: DMP-8050, DMP-5050
  • Control System: Venus Control Suite (VCS)

Cause

  • Old controller (DMP and VIP) is still associated to the display in VCS.

Resolution

  • Call Daktronics helpdesk at 1-800-Daktronics and work with a technician to have the old controller removed from Venus Control Suite (VCS) and to associate the new DMP and VIP to the display.    

KB ID: DD3553880


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