NovaiCare alert shows screen offline

​Symptoms

  • Screen shows offline in the NovaiCare

​Environment 

  • Product Family: Sender Box
  • Product: 
  • Components:  NovaLCT-Mars with Novai Care monitoring (optional)
  • Control System: World Wide Gold, Limited Compliance Gold, NPP Control using transmit common/open protocol
    • This includes but not limited to DVN-4003, Dragon sticks, J Series, U Series, Q Series​​, JVX, QVN-1000, and ZPN.

Cause

  • Network speed is too slow though the Bomgar and webcam still works

Resolution

 Reboot the router

KB ID: DD3526365


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