Intermittent NovaiCare-Brightness adjustment failure notification

Symptoms

  • Got notification from NovaiCare about brightness adjustment failure intermittently

Environment

  • NovaStart control component and NovaiCare ​

Environment

  • Product Family: Sender Box
  • Product: 
  • Components:  NovaLCT-Mars with Novai Care monitoring 
  • Control System: World Wide Gold, Limited Compliance Gold, NPP Control using transmit common/open protocol
    • This includes but not limited to DVN-4003, Dragon sticks, J Series, U Series, Q Series​​, JVX, QVN-1000, and ZPN.

Cause

  • Too many configuration in brightness maps

Resolution

  • Refer the picture below  to reconfig the brightness map in NovaLCT or NovaiCare

         Capture.JPG

       

KB ID: DD3524307


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