Troubleshooting Galaxy: Wired Ethernet Communication


  • Product Family: Message Displays, Software
  • Products: GS6, GC6, GT6, GP4, GP3, GPR, GPC, AF-3500, AF-3550, AF-3700, AF-3400, AF-3220, AF-3200
  • Components: M-Bridge, M2Config, M4Config, DisplayFind 
  • Control System: Venus Control Suite (VCS), Venus 1500 V4, Venus 1500 V3

Troubleshooting steps

  1. First bypass the network if applicable, attempt to communicate to the display with the appropriate software. 
    • If you're able to communicate to the display here, but not through the network, proceed to Step 2.
    • If you cannot communicate to the display by bypassing the network, skip ahead to Step 3.
  2. Confirm the following, then proceed to Step 3.
  3. Open the communication box at the base of the display, and verify there is no corrosion or visible damage. With a laptop and Ethernet cable, connect to the bottom of the Ethernet surge card and attempt to communicate to the display with the appropriate software.
  4. Bypass the surge card, and connect the laptop to the drop down cable to attempt communication with the display from there.
  5. Connect the laptop at the Quick Connect (QC) input if it has J32 (RJ45 - Ethernet) with known working Ethernet cable and try to communicate. Refer to How to connect directly to AF-3500 Galaxy display with Ethernet, DD2003342.
  6. Connect the laptop to the patch cable inside the display disconnecting the end plugged into the QC from the previous step. Patch cable is the Ethernet cable between the QC input and the controller.
  7.  Connect the laptop directly to the controller, use known working Ethernet cable.

KB ID: DD3496078

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