Daktronics

Chrome "Oh Snap" Error when trying to connect to Data Vision Software (DVS)

Potential Symptoms

  • When trying to connect to a DVS server, the Chrome browser crashes with an "Oh Snap" error.

Environment

  • Product Family: DVS
  • Product: DVS
  • Component: Google Chrome
  • Control System: DVS

Cause

  • Unsupported add-ons may be running within the Google Chrome browser that may be causing a conflict and crash.

Resolution

  • Open the Browser setting menu (the three vertical dots in the upper right corner)
  • Navigate to Moretools > Extensions
  • Disable all suspect add-ons by unchecking the "Enabled" box to the right of the add-on listing.

For Temporary Operation

  1. If the trouble add-on is identified, try updating the add-on to see if it resolves the issue
  2. If the add-on is needed for other applications, simply re-enable the add-on when concluding your DVS session.

KB ID: DD3479825

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