Communication failure VIP-5060, unable to connect to VIP, content is rotating, hard reset ineffective

Symptoms

  • Communication Failure on VIP-5060 in IDM.
  • Unable to connect to or ping the VIP, although content in running fine.
  • Previous power cycle through Smartlink ineffective.

Environment

  • VIP-5060
  • DMP-8065
  • DB-4200

Cause

  • Unknown

Resolution

  1. Through SmartLink, shut off power to the controller.
  2. Leave the power off for 3 to 4 minutes.
  3. Power up the controller.

KB ID: DD3477277


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