Venus is prompting for login with no errors on startup after power outage, when default password is inputted Venus states it is incorrect

This article has been reviewed and is currently not appropriate to be published.

Symptoms

  • After a power outage, Venus is now prompting for login credentials with no errors showing up.
  • When inputting default login credentials (Username: administrator, Password: password), Venus states login information is incorrect.
  • When attempting to reset Venus administrator password per Forgot the password to log into Venus 1500 version 4, DD2064849, receiving an error when trying to access the fusion developer console:
  • No recent errors listed in Venus, Fusion, or Nucleus logs.

Environment

  • Venus 1500 4.20.4
  • Windows XP OS

Cause

  • Unknown, likely a services issue cause by power outage.

Resolution

KB ID: DD3264148


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.