Venus is prompting for login with no errors on startup after power outage, when default password is inputted Venus states it is incorrect

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  • After a power outage, Venus is now prompting for login credentials with no errors showing up.
  • When inputting default login credentials (Username: administrator, Password: password), Venus states login information is incorrect.
  • When attempting to reset Venus administrator password per Forgot the password to log into Venus 1500 version 4, DD2064849, receiving an error when trying to access the fusion developer console:
  • No recent errors listed in Venus, Fusion, or Nucleus logs.


  • Venus 1500 4.20.4
  • Windows XP OS


  • Unknown, likely a services issue cause by power outage.


KB ID: DD3264148

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