VFC-3000 reports UPS COMM ERROR

Symptoms

  • VFC-3000 Reporting UPS COMM ERROR

Environment

  • VFC-3000 controller
  • ALPHA FXM Series UPS

Cause

  • Serial cable (DB9) between Auxiliary port on VFC-3000 and ALPHA FXM Series UPS is not installed.

Resolution

  • Install the serial cable provided with UPS between VFC-3000 controller and ALPHA FXM Series UPS. The cable might have been left in the drawer of the traffic cabinet.
  • View Peripherals in VFC-3000 and verify UPS is reporting properly

KB ID: DD3253033


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