Unable to open Content Studio and receiving a fatal error; Computer time set incorrectly

Potential Symptoms

  • "Fatal error occurred in the application. The application has to be terminated abnormally due to following error: The type initializer for 'Daktronics.VMPL.ObjectModel.VMPLDefaults' threw an exception."timezerror.jpg
  • When viewing the Content Studio log file, there is also an error that states: "PublicDomain.TzDatabase+TzException: Cannot find time zone with UTC offset -4:30:00."
  • Getting a fata error occurred when opening content studio. With an error relating to the vmpl.object

Environment

  • Product Family: Control System, Software
  • Product: Content Studio
  • Component: Windows 7
  • Control System: Venus v4.20.4, Display Studio 1.26

Cause

  • Computer time is set incorrectly, which is conflicting with the display's (correctly set) time zone.

Resolution

  1. Close out of Venus or Display Studio.
  2. Adjust time zone of the computer to match the time zone assigned to the display (i.e. -5:00 GMT)
  3. Open Venus or Display Studio and then open Content Studio.

KB ID: DD2928249


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